Delivery & Returns Policy

At SADRA SHOP, we are committed to delivering premium kitchen appliances with exceptional care and efficiency. Our logistics partners ensure your products arrive safely and on time.

Our delivery standards:

• Fast processing and dispatch
• Secure packaging for all appliances
• Professional handling throughout transit
• Comprehensive coverage across Saudi Arabia

Orders are typically processed within 1–3 business days from the time of purchase confirmation.

Priority processing: Orders placed before 1:00 PM are prioritized for same-day processing when possible.

Weekend handling: Orders placed on Friday or Saturday will be processed on the following Sunday.

Peak season delays: During high-demand periods such as Eid, Ramadan, Black Friday, or major sales events, processing may take an additional 1–2 business days.

Metro cities (Riyadh, Jeddah, Dammam): 2–4 business days

Other regions: 3–7 business days

Please note that delivery timeframes are estimates and not guaranteed. Delays may occur due to:

• Weather conditions
• Logistics provider schedules
• Customs or regulatory inspections
• Remote or hard-to-access locations

SADRA SHOP offers the following delivery options:

• Home delivery: Direct delivery to your specified address
• Standard shipping: Free on orders above a minimum threshold (check cart for details)
• Express delivery: Available in select cities for faster fulfillment

Once your order is dispatched, you will receive an email with:

• Tracking number
• Courier partner details
• Estimated delivery date

You can track your shipment in real-time using the provided tracking link.

If you experience any delivery issues, please contact our support team via WhatsApp at +966502179080.

Address responsibility: Customers are responsible for providing accurate delivery addresses. SADRA SHOP is not liable for delays or failed deliveries due to incorrect address information.

Change of address: Address changes can only be accommodated before the order is dispatched. Contact us immediately if you need to update your delivery details.

SADRA SHOP offers a 14-day return window from the date of delivery for eligible products.

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it for a full refund, subject to our return conditions.

Refund processing: Approved refunds are processed within 7–15 business days after inspection and approval.

To be eligible for a return, items must meet the following conditions:

• Unused and in original condition
• Original packaging intact with all labels and seals
• All accessories, manuals, and components included
• No signs of installation or use

Inspection required: All returned items are subject to inspection. Final approval is granted only after verification of condition.

Non-returnable items: Customized or personalized products cannot be returned unless defective.

For guest users:

1. Contact our support team via WhatsApp at +966502179080
2. Provide your order ID and reason for return
3. Prepare the product in its original packaging
4. Our courier partner will arrange a pickup

For logged-in users:

1. Log in to your SADRA SHOP account
2. Navigate to 'My Orders'
3. Select the order you wish to return
4. Click 'Request Return' and follow the prompts
5. Pack the item securely in original packaging
6. Schedule a pickup or drop off at a designated location

Refund method: Refunds are issued to the original payment method used at checkout.

Processing time: 7–15 business days after return approval

Conditions for rejection:

• Items showing signs of use or damage
• Returns requested after the 14-day window
• Missing accessories or packaging
• Customized or personalized products (unless defective)

This policy does not affect your statutory rights as a consumer. Your legal rights under applicable consumer protection laws remain fully protected.

SADRA SHOP reserves the right to update this Delivery & Returns Policy at any time. Changes will be communicated via email or posted on our website.

For any questions or concerns, please contact our customer support team.